Privacy Policy

Privacy Policy for Advanza members

Last updated: October 2026

This policy explains how Advanza collects, uses and protects personal data when you use the Advanza website (theadvanza.com) or the Advanza app, as a guest or as a member.

We process personal data in line with the EU General Data Protection Regulation (GDPR) and Greek data protection law. Business partners who use the Advanza Partner Dashboard are covered by the Partner Dashboard part of our privacy policy.

1. Who we are

Advanza is the data controller for the data described here. You can reach us about any privacy question or request at info@theadvanza.com.

2. Data we collect

• Account details: your first and last name, email address and password (stored only as a secure hash), and any optional profile details you add, such as phone number, country and city.
• Google sign-in: if you continue with Google, we receive your name, email address and a Google account identifier so we can sign you in.
• Preferences: the categories and interests you choose, and your language.
• Membership and payments: the pass you buy, its validity, the amount, currency and date, and payment references from our payment providers. We never receive or store your full card details.
• Offers and coupons: the offers you claim, their coupon codes, and whether they were redeemed.
• Wishlist: the venues and experiences you save.
• Reviews and community: the reviews, replies and helpful votes you post, the reports you file, and the accounts you block.
• AI concierge: the messages you send to the concierge and the recent conversation needed to answer them, plus usage counters that apply the free message limit. These counters use your account, or for guests a random identifier stored on the device, and your IP address.
• Personal planning requests: the occasion, date and number of guests, your name, the email address or WhatsApp number you give us, and any details you add.
• Usage data: which venues and offers you open, so we can show relevant offers and report overall interest to our partners.
• Technical data: IP address, device and app information, and server logs needed to run the service securely.
• Website cookies: cookies needed for sign-in and security, and Google Analytics cookies only if you accept them in the cookie banner.

3. How we use your data

• To create and manage your account and sign you in.
• To provide membership benefits, including offer codes and unlimited concierge messages.
• To process payments and keep the records the law requires.
• To answer your concierge messages and personal planning requests.
• To show your reviews and replies, and to review reported content.
• To recommend offers that match your preferences.
• To send service emails, such as email verification, password reset and purchase confirmations.
• To send offers and news by email, only if you agreed to receive them. You can unsubscribe at any time.
• To keep the service secure and prevent abuse and fraud.

4. Legal bases

• Contract: your account, membership, payments, coupons, the concierge and planning requests.
• Consent: marketing emails and optional website cookies. You can withdraw consent at any time without affecting earlier processing.
• Legitimate interests: security, abuse prevention, moderation of reviews, improving the service and overall statistics for partners.
• Legal obligation: accounting and tax records.

5. Who we share data with

• Partner venues: when you redeem an offer, the venue sees the coupon code and the details needed to validate it.
• Payment providers: Stripe processes card payments. Where you buy through Google Play, Google processes the payment.
• Google, when you use Google sign-in.
• The AI model provider that powers the concierge, which processes your concierge messages on our behalf to generate replies.
• Service providers that host our servers and send our emails, acting on our instructions.
• Public authorities, when the law requires it.

We do not sell your personal data.

6. International transfers

Some providers may process data outside the European Economic Area. When they do, we rely on safeguards such as the European Commission's Standard Contractual Clauses.

7. How long we keep data

• Account data is kept until you delete your account.
• When you delete your account, we delete or anonymise your personal data. Payment records are kept without your identity for 5 years for accounting and tax obligations.
• Reports on reviews are kept as moderation history, including a copy of the reported content.
• Planning requests are kept for as long as we need to handle them.

8. Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, and to receive it in a portable format. You can withdraw consent at any time.

You can delete your account in the app under Account › Settings › Delete account, or at theadvanza.com/delete-account. For any other request, email info@theadvanza.com.

You also have the right to complain to the Hellenic Data Protection Authority (www.dpa.gr).

9. Security

We use encrypted connections, store passwords only as secure hashes, keep the app's sign-in token in the device's secure storage, and limit access to personal data to people who need it.

10. Children

Advanza is for adults. You must be at least 18 to become a member, and we do not knowingly collect data from children.

11. Changes to this policy

We will post any changes here and update the date above. If a change is significant, we will tell members by email or in the app.